Shipping and Returns

Shipping information

All our orders include FREE shipping in the UK. Standard shipping for the UK is 2-5 working days (excluding Sundays and public Bank Holidays). Please allow 1-3 days for your orders to be processed. During public holidays and sales there may be slight delays in the delivery process so please account for this.

COVID-19 UPDATE: Royal Mail are currently experiencing delayed deliveries so there may be disruptions in delivery. However we can assure you that our team is working hard to ensure you receive your parcel as soon as possible. Thank you for your understanding and patience in such unprecedented times. 

We also offer WORLDWIDE shipping via Royal Mail!

Refunds and Exchanges

Due to the nature of our products and for hygiene purposes NO refunds or returns will be accepted. Exceptional circumstances such as products being damaged or the wrong product sent only an exchange will be offered. For any further inquiries please contact us at

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at 

In the case of mistaken or damaged items, please get email us within 3 days of receiving your item. After this period we will assume that all goods are fine.

**Please note that we do not offer tracked services so we will not be held responsible for lost or stolen items during postage. In the rare circumstance that this may occur, please get in touch with us at ILLIMITEUK@GMAIL.COM and our team will see what we can do.